Q & A

How long will it take for an item to ship?
All orders are processed within 1 to 5 business days (excluding weekends and holidays). Shipping typically takes between 2 - 4 weeks, though import and customs delays to certain destinations can extend shipping times beyond this window.

What is your return policy?
We accept returns for the items in its original condition within 14 days of the shipment arrival.

Do you offer pre-paid return label?
Please note that we cannot provide a return label. The buyer will be responsible for paying the return shipping fee.

What should I do if I received a defective or damaged item?
If you received a defective or damaged item, please contact us as soon as possible with a photo of the defect/damage item. We will take care of it!